Terms and Conditions for Man with Van Shepherds Bush Services
These Terms and Conditions set out the basis on which Man with Van Shepherds Bush provides man and van, removal, collection, delivery, and related services within the UK. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the following meanings:
1.1 "Company" means Man with Van Shepherds Bush.
1.2 "Customer" means any individual, business, or organisation booking or using the services of the Company.
1.3 "Services" means any man and van, transport, removal, delivery, collection, loading, unloading, or related services provided by the Company.
1.4 "Goods" means the items and property that are the subject of the Services.
1.5 "Booking" means a confirmed reservation for Services made by the Customer and accepted by the Company.
2. Scope of Services
2.1 The Company provides man and van and removal services primarily within local and regional areas, with additional coverage across wider parts of the UK subject to availability.
2.2 The exact nature, timing, and scope of the Services will be agreed at the time of Booking and confirmed by the Company. Any changes requested by the Customer after confirmation may result in changes to the price and availability.
2.3 The Company reserves the right to decline any Booking or to refuse to transport any Goods that are unsafe, illegal, hazardous, or unsuitable for transport in the opinion of the Company.
3. Booking Process
3.1 Bookings may be made by the Customer via the Company’s approved communication channels as indicated on its official materials.
3.2 At the time of Booking, the Customer must provide accurate and complete information, including:
a) Collection and delivery addresses.
b) Access details at both locations, including parking, floor level, and lifting or stair arrangements.
c) The nature, approximate quantity, and approximate weight or size of the Goods.
d) Any special handling requirements, such as fragile items or bulky objects.
e) The desired date and time for the Services.
3.3 The Company will issue a Booking confirmation, setting out the agreed date, time window, service details, and any applicable charges. A Booking is not considered confirmed until the Company has provided explicit confirmation.
3.4 The Customer is responsible for checking the Booking confirmation and notifying the Company immediately if any details are incorrect. The Company cannot be held liable for delays or additional costs arising from incorrect information provided by the Customer.
4. Pricing and Quotations
4.1 All prices are provided either as an hourly rate or a fixed price quotation, depending on the nature of the job and as agreed with the Customer at the time of Booking.
4.2 Quotations are based on the information provided by the Customer. The Company reserves the right to adjust the price if:
a) The actual scope of work differs from the information given at the time of Booking.
b) There are unexpected access restrictions, delays caused by the Customer, or waiting times beyond what was reasonably anticipated.
c) Additional services are requested on the day of the move or collection.
d) The move includes unadvised heavy, oversized, or specialist items that require extra labour, equipment, or time.
4.3 Unless otherwise stated, prices exclude any parking fees, congestion charges, tolls, fines, or penalties incurred as a direct result of the Customer’s instructions or failure to provide suitable parking.
4.4 All charges are in pounds sterling (GBP). Where applicable, VAT or any other sales tax will be applied in accordance with UK law.
5. Payments
5.1 Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or payment upon completion of the Services.
5.2 The Customer agrees to pay all charges in full on the terms specified by the Company. Accepted methods of payment will be communicated to the Customer at or before the time of Booking.
5.3 If payment is not made when due, the Company reserves the right to:
a) Withhold the commencement or continuation of Services.
b) Retain possession of Goods until payment is received in full, subject to any applicable legal requirements.
c) Charge reasonable interest and administrative fees on overdue amounts.
5.4 Where payment is made by a third party on behalf of the Customer, the Customer remains ultimately responsible for payment of all sums due.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by contacting the Company using the same communication channels used for the original Booking, subject to the following terms.
6.2 Where the Customer cancels a Booking with reasonable advance notice, the Company will seek to minimise or waive cancellation fees, but reserves the right to charge as follows:
a) Cancellations made more than 48 hours before the scheduled start time may incur no charge or a nominal administrative fee, at the Company’s discretion.
b) Cancellations made between 24 and 48 hours before the scheduled start time may incur a percentage of the quoted price, to reflect the reserved time slot and lost opportunities.
c) Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price.
6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in revised pricing.
6.4 Where the Company must cancel or significantly amend a Booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, traffic incidents, or staff illness, the Company will notify the Customer as soon as possible and offer an alternative date or refund any prepaid charges, as appropriate. The Company will not be liable for any consequential loss arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a) All Goods are properly packed, secured, and ready for loading unless packing services have been expressly agreed.
b) All breakable, fragile, or delicate items are appropriately wrapped and clearly identified.
c) All furniture is dismantled where necessary, unless otherwise agreed with the Company.
d) Suitable parking and access are available at both the collection and delivery addresses.
e) All keys, security codes, or access permissions are available at the agreed time.
7.2 The Customer or an authorised representative should be present at both the collection and delivery locations to supervise the loading and unloading, provide instructions, and confirm that the Services have been completed.
7.3 The Customer must not request the transport of prohibited, illegal, dangerous, or unsafe items, including but not limited to explosives, flammables, corrosives, drugs, or items in breach of any UK law or regulation.
8. Company Responsibilities
8.1 The Company will exercise reasonable skill and care in providing the Services, including careful handling, loading, securing, and unloading of Goods.
8.2 The Company will provide a suitable vehicle and, where agreed, appropriate staff to perform the Services at the date and time or time window specified in the Booking, subject to reasonable tolerances for traffic and other unforeseen circumstances.
8.3 The Company will comply with all applicable UK transport, road safety, and waste regulations while carrying out the Services.
9. Liability for Loss and Damage
9.1 The Company’s liability for loss of or damage to Goods is limited and subject to the conditions set out in this clause.
9.2 The Company will not be liable for:
a) Loss or damage arising from inaccurate or incomplete information provided by the Customer.
b) Loss or damage resulting from inadequate packing by the Customer, including fragile items not properly protected.
c) Loss or damage to items that are inherently fragile or with pre-existing defects, including but not limited to glass, mirrors, and items assembled from flat-pack materials.
d) Loss or damage caused by atmospheric or climatic conditions, fair wear and tear, or gradual deterioration.
e) Loss of data or software contained on electronic equipment.
9.3 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period following completion of the Services. The Customer should provide evidence of the loss or damage, including photographs and proof of value where possible.
9.4 The Company’s total liability in respect of any claim, whether for negligence, breach of contract, or otherwise, shall not exceed the value of the Goods affected or the charges paid for the Services, whichever is lower, unless a higher limit of liability has been expressly agreed in writing in advance.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
10. Exclusions and Limitations
10.1 The Company shall not be liable for any indirect, special, or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
10.2 The Company shall not be liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, or public emergencies.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. Certain items cannot be collected, transported, or disposed of unless specific arrangements are made in advance.
11.2 The Customer must inform the Company in advance if any part of the Services involves the removal or disposal of waste, unwanted furniture, appliances, or other items.
11.3 The Company may, at its discretion, agree to remove and transport waste or unwanted items to an appropriate facility, subject to additional charges and compliance with relevant licences and regulations.
11.4 The Customer must not request the Company to dispose of hazardous or controlled waste, including chemicals, asbestos, clinical waste, paint, solvents, or any items for which the Company does not hold the necessary permissions.
11.5 The Customer remains responsible for any penalties, fines, or legal consequences arising from the provision of incorrect information about waste items or the attempted disposal of prohibited materials.
12. Insurance
12.1 The Company maintains appropriate insurance cover relevant to its operations as required by UK law.
12.2 The Customer is advised to maintain their own insurance for high-value or particularly fragile items and to check whether existing household, business, or contents policies provide suitable cover during transit.
13. Complaints
13.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise any concerns with the Company as soon as possible so that the matter can be investigated.
13.2 The Customer should provide details of the issue, including dates, locations, and any supporting evidence, to assist the Company in resolving the complaint fairly and promptly.
14. Privacy and Data Protection
14.1 The Company will collect and process personal data only as necessary for performing the Services, managing Bookings, and complying with applicable legal obligations.
14.2 The Company will take reasonable steps to keep personal data secure and will not share such data with third parties except where required for the performance of the Services or as required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed to be deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking.
