Terms and Conditions for Man With Van Shepherds Bush
These Terms and Conditions set out the basis on which Man With Van Shepherds Bush, referred to in this document as ???we??�, ???us??� or ???our??�, provides domestic and commercial removal, collection, delivery and related transport services to customers, referred to as ???you??� or ???the customer??�. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. If you do not accept any part of them, you should not proceed with the booking. For clarity, these terms apply to all man with van Shepherds Bush services unless we agree otherwise in writing.
We aim to provide a professional and reliable Shepherds Bush man with van service, but the exact scope of work depends on the booking details, access conditions, and the items to be moved. Any quotation, estimate, or price indication is based on the information you give us and may change if the actual job differs from that description. This may include differences in volume, weight, number of items, parking arrangements, floor levels, waiting time, or any other factor that affects time and labour.
These terms are intended to be fair, practical and consistent with UK consumer and business law. Nothing in them affects your statutory rights where they apply. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. In this document, references to ???goods??� include furniture, boxes, appliances, personal items, office equipment and any other items accepted for transport.
1. Booking Process
A booking is only confirmed when we have accepted your request and provided confirmation of the service details. A booking request may be made by phone, email or online enquiry where available, but no booking is secured until we have agreed the service date, time window, pickup and delivery addresses, and an estimated or fixed price. You are responsible for checking that all information is correct before confirming. If a customer books a man with a van in Shepherds Bush service on behalf of another person, the person making the booking remains responsible for payment and compliance with these terms.
When we quote for a job, the quotation is usually based on the information provided at the time of enquiry. If the job changes before or during the service, we may revise the price to reflect additional work, longer travel, extra stops, access difficulties, or any unreported items. We may also refuse to carry certain goods if they are prohibited, unsafe, excessively heavy, or unsuitable for transport with the vehicle allocated. We reserve the right to ask for photographs, inventories, or other information to help assess the work before accepting the booking.
You must ensure that someone authorised is present at the collection and delivery points, unless we have agreed in advance to provide a contactless or unattended handover. If you are not available, we may leave the site, reschedule, or charge for waiting time and wasted attendance. Any instructions given on site by you or by someone acting on your behalf will be treated as binding unless they conflict with safety, law, or the original booking details. By using our Shepherds Bush man and van service, you confirm that you have the authority to arrange the move and to access the property or goods concerned.
2. Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the service, before unloading concludes, or on invoice terms for approved business customers. We may require a deposit or pre-authorisation to secure a booking, particularly for larger moves, same-day services, or peak periods. Accepted payment methods may include debit card, credit card, bank transfer or other methods we choose to offer from time to time. All prices are stated in pounds sterling unless otherwise confirmed. If VAT applies, it will be shown separately where required by law.
Our charges may include vehicle time, labour, fuel, tolls, congestion or access charges, parking costs, packing materials, dismantling or reassembly, waiting time, and any other extras specifically agreed or reasonably incurred while carrying out the work. If we encounter circumstances that increase the cost or duration of the job, we will normally notify you as soon as reasonably practicable. Where payment is not made when due, we may suspend any further work, retain goods where lawful, charge interest on overdue sums at the statutory rate, and recover reasonable debt collection or enforcement costs.
It is your responsibility to ensure that any cashless payment method used is valid, authorised and has sufficient funds or credit available. If a card payment is declined, reversed or disputed without proper cause, you may be liable for any resulting fees or losses. For business customers, invoices are payable within the period stated on the invoice, and if no period is stated, payment is due immediately. Any agreed discount, promotion or special rate applies only to the particular booking for which it was offered and may be withdrawn for any later service.
3. Cancellations, Amendments and Delays
You may cancel or amend a booking, but notice must be given as early as possible. If you cancel more than 48 hours before the scheduled arrival time, we may not charge a cancellation fee unless we have already incurred non-recoverable costs. If you cancel between 24 and 48 hours before the booking, a reasonable fee may apply to cover administration and lost availability. If you cancel within 24 hours of the scheduled service, or fail to be present when we arrive, we may charge the full or partial price depending on the circumstances and any costs already incurred.
If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, traffic disruption, legal restriction, or another event outside our reasonable control, we will aim to notify you as soon as we can and offer an alternative time. We will not be responsible for losses arising from a delay or cancellation caused by events beyond our control, provided we have taken reasonable steps to minimise disruption. Time estimates are not guaranteed unless we have expressly agreed a fixed arrival slot in writing.
If access is obstructed, parking is unavailable, lifts are out of service, or the property cannot be entered safely, we may be unable to complete the service on the agreed terms. In such cases, we may charge for waiting, redirection, aborted attendance or return visits. Any amendment requested by you after booking, including changes to the route, date, volume or destination, is subject to our approval and may affect the price. We recommend that customers using a Shepherds Bush van and man service check all access arrangements in advance to avoid delays and extra charges.
4. Customer Responsibilities
You are responsible for making sure that all items are packed securely, unless packing has been agreed as part of the service. Fragile goods, loose fittings, glass, liquids, electronics and valuable items should be suitably protected. You must also ensure that drawers, doors and detachable parts are secured, that appliances are disconnected safely, and that any items requiring special handling are identified clearly in advance. We accept no responsibility for damage caused by poor packing or by undisclosed fragility, except where the law requires otherwise.
You must provide accurate information about the goods, including approximate quantity, weight, dimensions, and any access issues. You must not include prohibited, illegal, dangerous or hazardous items unless we have expressly agreed and are legally permitted to carry them. Such items may include explosives, firearms, controlled drugs, asbestos, highly flammable substances, and other materials restricted by law or by our safety procedures. If you conceal the nature of any item and this causes risk, delay or loss, you will be responsible for all resulting consequences.
You are also responsible for ensuring that the property from which goods are collected and delivered is properly authorised for the move. If permission is required from a landlord, building manager, concierge or other third party, you must obtain it before the booking date. Where keys, codes, permits or entry instructions are needed, these must be supplied accurately and in time. Any failure to do so may result in delay fees or aborted service charges.
5. Liability and Insurance
We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. We are not liable for losses arising from ordinary wear and tear, pre-existing damage, inadequate packing, unsuitable containers, hidden defects, or the actions of third parties outside our control. Where we are responsible for loss or damage, our liability may be limited to repair, replacement, or compensation up to the fair market value of the item, subject to any applicable insurance cover and proof of value.
We do not accept liability for indirect or consequential loss, including loss of profit, missed deadlines, loss of business, or loss of opportunity, unless such liability cannot lawfully be excluded. If you require enhanced cover for high-value goods, you should tell us before the booking is confirmed so that we can discuss available options. Any claim for damage or loss should be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service, with supporting evidence where available.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Our staff may refuse to carry or move any item if, in their reasonable opinion, doing so would create a safety risk to themselves, the customer, the public, or the vehicle. If a service is stopped for safety reasons, you may still be charged for time spent and expenses incurred.
6. Waste, Disposal and Environmental Compliance
Where our service includes removal of unwanted items, waste, or rubbish, you acknowledge that waste handling is subject to UK environmental and disposal regulations. We will only transport or dispose of waste in accordance with applicable law and at authorised facilities or through lawful reuse, recycling or transfer channels. We do not agree to remove hazardous waste, clinical waste, asbestos, chemicals, or any waste requiring specialist licensing unless we have expressly stated that we are permitted and equipped to do so.
You remain responsible for describing any waste accurately. If items are presented as rubbish, scrap or unwanted goods but later prove to contain prohibited or regulated materials, you will be liable for all additional handling, storage, transport, cleaning, disposal and compliance costs. We may refuse to collect waste that appears unsafe, improperly packaged, contaminated or illegal to transport. Any customer seeking a man with van Shepherds Bush waste removal service must ensure that the contents are lawful and ready for collection in a manner that allows safe lifting and loading.
By requesting waste removal, you confirm that you have the right to dispose of the items and that they are not stolen, fly-tipped, or subject to third-party ownership claims. If we are required to make a statutory record, transfer note or similar document, you agree to provide accurate information promptly. We may suspend or stop the service if we suspect unlawful disposal, and we may report concerns to the relevant authorities where required by law.
7. Storage, Transit and Delivery
Unless we expressly agree otherwise, our service is for transport only and does not include storage. Any goods left in our vehicle after completion of delivery are at your risk unless we have agreed a separate arrangement. Where we deliver to a location and no one is available to receive the goods, we may leave them in a safe place only if you instruct us to do so and if we consider that it is reasonably secure and lawful. Otherwise, we may return the items, place them into temporary holding at your cost, or request further instructions.
Any collection or delivery window is an estimate only unless stated as guaranteed in writing. Traffic conditions, loading delays, parking issues and route changes may affect timing. Risk in the goods passes to you when the items are delivered to the agreed location or to another person authorised by you to receive them. Title to the goods remains with the owner unless separate legal transfer arrangements apply. We are entitled to rely on instructions given by the person who booked the service unless notified otherwise before the move begins.
8. Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by law. If you are a consumer, you may have additional rights under UK consumer protection legislation that cannot be removed by contract.
We may update these terms from time to time to reflect changes in our operations, pricing structure, legal obligations or service standards. The version in force at the time of booking will apply to that booking unless a change is required by law or we both agree otherwise in writing. Continued use of our Shepherds Bush man with van service after an update will not change the terms of any confirmed booking already made under a previous version.
If any dispute arises, both parties should first try to resolve the matter in good faith and promptly. If that is not possible, either party may pursue their legal rights through the appropriate courts or other lawful dispute resolution process. These terms represent the entire agreement between you and us concerning the service booked, except for any written variation signed or accepted by both parties. No person other than the booking parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless the law requires otherwise.
Man With Van Shepherds Bush
UK service terms for Man With Van Shepherds Bush covering bookings, payments, cancellations, liability, waste rules and governing law.